Pre-Course Assessment

1. Facilitation focuses on asking during meetings rather than telling.

1. True
2. False

2. A facilitator’s job is to:

1. Get others to assume responsibility and to take the lead
2. Help members assess their needs and create plans to meet them
3. Guide group discussion to keep it on track
4. All of the above

3. Active listening includes which of the following steps?

1. Non-verbal messages like eye contact and learning forward to listen
2. Cues or invitations like “Uh-huh,” or “Go on”
3. Clarification of what has been said, like paraphrasing
4. All of the above

4. A facilitator can be open and friendly, but still has to choose a side when conflict arises.

1. True
2. False

5. The content of a meeting should not change, while the process of a meeting can change.

1. True
2. False

6. If there are topics or issues that arise during a meeting, but you don’t have time to discuss them right now, what should you do?

1. Add them into the next agenda
2. Answer them now, which means the meeting will have to be held over
3. Write them down and discuss at the end of the meeting
4. All of the above

7. You should ask permission to give feedback to meeting participants.

1. True
2. False

8. Meeting agenda items should be discussed before a meeting to see if they are still relevant.

1. True
2. False

9. When two conflicting ways to solve a problem arise, facilitators have the right to decide which method should be used.

1. True
2. False

10. Everyone should have a say in a meeting.

1. True
2. False