When you are listening to someone, these techniques will show a speaker that you are paying attention, providing you are genuine in using them.

Physical indicators include making eye contact, nodding your head from time to time, and leaning into the conversation.

You can also give verbal cues or use phrases such as “Uh-huh,” “Go on,” “Really!” and, “Then what?”

You can use questions for clarification or summarizing statements. Examples:

  • “Do you mean they were charging $4.00 for just a cup of coffee?”
  • So after you got a cab, got to the store, and found the right sales clerk, what happened then?”