Learning Objectives

Learning Objectives

After you complete this course, you will be able to:

Apply problem-solving steps and tools
Analyze information to clearly describe problems
Identify appropriate solutions
Think creatively and be a contributing member of a problem-solving team
Select the best approach for making decisions
Create a plan for implementing, evaluating, and following up on decisions
Avoid common decision-making mistakes

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Question 1 of 10

1. Question

Design thinking starts with identifying a question or problem within your company.

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Question 2 of 10

2. Question

Understanding the needs of your clients is the most important aspect of design thinking.

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Question 3 of 10

3. Question

Design thinking is a linear approach to bring ideas to market.

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Question 4 of 10

4. Question

Empathy can be described as designers trying to put themselves in the place of their users for the problem they are trying to solve.

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Question 5 of 10

5. Question

An empathy map is an internal thought tool used to gain a deeper understanding of your customer.

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Question 6 of 10

6. Question

During the empathy and research stages, you have grown to understand your users’ needs and wants.

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Question 7 of 10

7. Question

Personas are a way to represent your target user groups. It is important to not limit yourself in developing personas. Create as many personas as you can to get a better idea of all the customer types you have.

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Question 8 of 10

8. Question

Despite a facilitator’s best efforts to get everyone involved, the sessions can sometimes benefit from the extroverts more than the introverts.

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False

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Question 9 of 10

9. Question

Pain points are things that prevent users from going on to the next step.

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Question 10 of 10

10. Question

High-fidelity prototypes are basic early-stage representations of the final product or service.

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