


Kaizen is a philosophy, with origins in Japan, which is oriented at taking incremental steps towards improving business processes, products, and quality. It can be defined as a continuous effort by all employees of the organization to ensure continuous improvement of all the processes and systems in the organization. It thus also helps in eliminating waste from the organization. It can also be applied to processes, such as purchasing and logistics, which cross organizational boundaries into the supply chain. Kaizen process aims at continuous improvement of processes and quality not only in the manufacturing sector but in other departments as well. In today’s world, Kaizen has been applied in different fields like healthcare, government, finance, software, and several other industries.
How is Kaizen implemented?
Kaizen activities are usually implemented by using the Plan‐Do‐Check‐Act (PDCA) cycle. This ensures that there is always an ongoing cycle in action to monitor changes and continue to improve upon them.
How does Kaizen work?
Kaizen works by reducing waste (muda) and eliminating work processes that are overly difficult (muri). It succeeds when employees at all the levels of the organization hierarchy look for scope for improvements and provide their suggestions and feedback based on their experience and observations. Generally, these suggestions are about small changes that can be made to existing business processes that can give positive results to the business over a long period of time. For this to work, it is important that it is made clear that any kinds of suggestions from anyone are welcome and there would be no negative impacts on
participation. Instead, the employees will be rewarded for participation in the day-to-day activities.
Kaizen’s five primary elements
Kaizen is founded upon five primary elements:
Chris Daily